Installation and Registration

• Backup My Data

  This article is meant to help with backing up your data to be restored at a later time. eCarillon was originally designed to run on a basic computer with little hard drive space. Therefore, it doesn't use a traditional database or make copies of music when imported into the library. When music i...

• eCarillon is Installed and Asking for a Key But I Don't Have a Key

  Congratulations on getting eCarillon installed. If you don't already have a key then choose the appropriate option below: I purchased eCarillon but never got my key. See I Never Received a Product Key/License Otherwise Request a Demo -or- Purchase eCarillon Now

• Error "Unable to connect to registration server"

  If you are receiving the error "Unable to connect to registration server" and know your internet connection to be good then this could be a caused by a rare issue within Windows. To complete your registration please follow the following steps: Close eCarillon Navigate to C:\ProgramData\eCarillon...

• My PC died, can I transfer eCarillon to a new PC

  In the event you need to move your installation of eCarillon to a different computer, you will need to: first remove eCarillon from the old computer. If this is impossible due to a failure then you can skip this step. Next, find your original order number OR product key OR original purchase date...

• Switching from demo to paid product

  Often times people try eCarillon as a demo and get everything set up just right before buying. The next question is, "how can I register now that I bought the product?" The answer is simple. You don't have to uninstall the demo or even install the new version you received when you purchased if yo...