If you are receiving the error "Unable to connect to registration server" and know your internet connection to be good then this could be a caused by a rare issue within Windows. To complete your registration please follow the following steps:
- Close eCarillon
- Navigate to C:\ProgramData\eCarillon\data in Windows. Note, if you don't see the ProgramData folder then it is hidden. Follow these instructions to unhide it: Revealing Hidden Files
- Once in the data folder, find and delete the file surity.xml
- Reopen eCarillon
- Choose your method of registration and complete registration
If you are still having issues after following these steps and you are certain your internet connection is working you can either complete registration using the offline method or you can contact us for additional support on our site or at support@ecarillon.com