Common Issues

• Can't add songs to a playlist

  Version 2.0.47.1 has an issue that can occur immediately after installation where songs cannot be added to a playlist. If you encounter this issue, close eCarillon and restart it. You should now be able to add songs to a playlist without any issue.

• Everything on my calendar was deleted or disappeared

  This is a rare issue on 2.0.47.1 that affects a very small number of users. Unfortunately, there is no way to recover the calendar entries. If you have encountered this issue please contact our support team before recreating your calendar so that we can help you with a permanent solution.

• Schedule or Template isn't loading each day it should

  eCarillon handles loading template (formerly schedule) automatically using the following rules and order of priority (highest to lowest) If the user manually loads a template in the current day then it will take priority through the rest of the day Otherwise, if the calendar has a programmed tem...

• Tolls or songs are playing twice in the same event

  If your tolls are playing twice during the same event there are a few possible causes related to how you configured your event(s) in your template*: You have told eCarillon to play the toll automatically AND selected them to play manually in the same event You have told eCarillon to play the tol...